Return Policy

30-Day Satisfaction Guarantee

Not loving your mirror? No problem! You have 30 days from delivery to request a return or exchange.

Items must be in original condition and packaging for a full refund.

Contact us at info@velessaipl.com with your order number to initiate a return.

Damaged or Defective Items

If your mirror arrives damaged or with any defects, contact us within 48 hours with photos, and we’ll send a replacement or issue a full refund.

Simple & Hassle-Free

Return shipping costs are covered by the customer unless the item is damaged or incorrect.

Refunds are processed to your original payment method within 3–5 business days after we receive your return.